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Protect your information. Pause when a request feels wrong.

Urgent, unusual or unclear requests deserve a stop before you share anything.

Never share access credentials

Do not give these details to anyone who contacts you about a loan.

  • OTP
  • Password
  • PIN
  • Banking login
  • Card-security code

Verify before proceeding

Use the request itself as a reason to check, especially when it asks for access, documents or immediate action.

  1. Pause the conversation

    Do not continue while the request feels urgent, unusual or unclear.

  2. Check what is being requested

    An OTP, password, PIN, banking login or card-security code should never be shared.

  3. Verify the channel independently

    Do not send sensitive information through a channel that has not been verified.

What Finbells public forms will not request

Finbells public forms do not request sensitive document uploads.

AadhaarDo not upload
PANDo not upload
Bank statementsDo not upload
Salary slipsDo not upload
KYC filesDo not upload
Identity-document uploadsDo not upload

If something feels wrong

Stop the exchange before trying to resolve it.

1
Stop responding

Do not continue the request while you are unsure.

2
Do not share or upload

Keep access credentials and sensitive documents private.

3
Verify through a published official channel

Do not rely on the contact details supplied by the suspicious request.

Reporting contact

Verified reporting channels are still being prepared.

Official reporting channels and approved escalation guidance will be published here after verification. Until then, do not send sensitive information through an unverified channel.

View the basic contact page